VA Suicide Hotline Under Fire for Unanswered Calls
VA Suicide Hotline Under Fire for Unanswered Calls
A VA suicide hotline featured in an Oscar-winning documentary is now under fire from inspectors who found some crisis calls going unanswered – or straight to voicemail – staff training problems, and "confusing" contact information.
An inspector general's report made public last week noted problems when calls were routed to backup centers after staff at the Department of Veterans Affairs suicide hotline center in Canandaigua, N.Y., were taking all the calls they could handle.
Though the inspector general report didn't say how many of the New York center's hotline got sent to voicemail, it said the number of calls going to backup crisis centers increased dramatically in recent years, from 36,261 in 2013 to 76,887 in 2014.
About every sixth call goes to a backup center, the report said.
"Systems are being reviewed and action plans have been developed to resolve the issues and address the OIG (Officer of Inspector General) recommendations," Victoria Dillon, department spokesperson, said, USA Today reports, adding that all improvements will be in place by September.
An inspector general's report made public last week noted problems when calls were routed to backup centers after staff at the Department of Veterans Affairs suicide hotline center in Canandaigua, N.Y., were taking all the calls they could handle.
its creation in 2007, has handled about 2 million calls, and saved lives in more than 53,000 cases.
Though the inspector general report didn't say how many of the New York center's hotline got sent to voicemail, it said the number of calls going to backup crisis centers increased dramatically in recent years, from 36,261 in 2013 to 76,887 in 2014.
About every sixth call goes to a backup center, the report said.
"Systems are being reviewed and action plans have been developed to resolve the issues and address the OIG (Officer of Inspector General) recommendations," Victoria Dillon, department spokesperson, said, USA Today reports, adding that all improvements will be in place by September.
Sources: http://www.newsmax.com/US/VA-suicide-hotline-unanswered/2016/02/15/id/714450/
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